retainer services
A monthly retainer program so you can get out of Canva and back to business. Consistent, reliable design support without the friction of one-off projects.
How does it work?
A retainer package functions as a monthly design package paid upfront before work is requested and scheduled. Essentially, you are pre-ordering design support rather than a specific service, which gives you the certainty of a pre-established work without the friction of one-off projects.
This streamlines the design process by pre-allocating time for your established (and unexpected) design needs for your business while enabling quick turnaround times, creating more efficiency all around. Less contracts, less accounting on your part, and you have peace of mind knowing that your work is prioritized.
More details!
Commitment
Each retainer requires a 3-month minimum commitment. At the end of the initial term, we will reassess the number of hours to ensure the package still aligns with your needs. At that time, you may choose to upgrade, downgrade, or renew your retainer.
Each retainer requires a 3-month minimum commitment. At the end of the initial term, we will reassess the number of hours to ensure the package still aligns with your needs. At that time, you may choose to upgrade, downgrade, or renew your retainer.
Monthly Hours
Each retainer includes a set number of hours per month. Hours are pre-allocated to reserve capacity and ensure availability.
Each retainer includes a set number of hours per month. Hours are pre-allocated to reserve capacity and ensure availability.
- Unused hours do not roll over month to month
- If your project scope approaches the monthly limit, this will be communicated in advance
- Any approved overage hours will be billed at your internal retainer rate at the start of the next billing cycle
- If your project scope approaches the monthly limit, this will be communicated in advance
- Any approved overage hours will be billed at your internal retainer rate at the start of the next billing cycle
Scope & Project Approval
Retainer hours may be applied toward approved design requests only. The designer reserves the right to determine which projects are appropriate for retainer work and which fall outside the scope of a monthly retainer. Projects that require extensive strategy, discovery, or large-scale execution may be quoted separately.
Retainer hours may be applied toward approved design requests only. The designer reserves the right to determine which projects are appropriate for retainer work and which fall outside the scope of a monthly retainer. Projects that require extensive strategy, discovery, or large-scale execution may be quoted separately.
Turnaround & Deadlines
All design requests must be submitted at least 10 business days prior to your desired deadline. Rush requests are not guaranteed and are subject to availability and approval.
All design requests must be submitted at least 10 business days prior to your desired deadline. Rush requests are not guaranteed and are subject to availability and approval.
Invoicing & Payment
Invoices are issued at the beginning of each billing cycle and are payable via Quickbooks. Invoices will include your monthly retainer fee, any approved additional charges from the previous month, and credit card/processing fees if applicable.
Invoices are issued at the beginning of each billing cycle and are payable via Quickbooks. Invoices will include your monthly retainer fee, any approved additional charges from the previous month, and credit card/processing fees if applicable.
Cancellation Policy
Retainer cancellation requires 30 days’ written notice from either the client or the designer. Any invoices issued within the 30-day notice period will remain due, and design work will continue through the notice window.
Retainer cancellation requires 30 days’ written notice from either the client or the designer. Any invoices issued within the 30-day notice period will remain due, and design work will continue through the notice window.
How to get started
Submit the Inquiry Form
Once submitted, we’ll schedule a 30 minute consultation to discuss your goals, upcoming projects, and determine if a retainer is the right fit.
Once submitted, we’ll schedule a 30 minute consultation to discuss your goals, upcoming projects, and determine if a retainer is the right fit.
Onboarding & First Payment
After paperwork is completed and the first retainer payment is received, your projects for the month will be organized in a shared project dashboard.
After paperwork is completed and the first retainer payment is received, your projects for the month will be organized in a shared project dashboard.
Monthly Workflow
Each month, we’ll review priorities, schedule approved requests, and allocate your retainer hours accordingly.
Each month, we’ll review priorities, schedule approved requests, and allocate your retainer hours accordingly.
Reevaluate & Renew
At the end of your contract term, we’ll reassess your needs and adjust your retainer level before renewal.
At the end of your contract term, we’ll reassess your needs and adjust your retainer level before renewal.
Payment Terms
Retainer packages are billed bi-weekly in advance on a recurring billing date. Payment for each upcoming month is due on the same calendar day as your initial payment date.
Retainer packages are billed bi-weekly in advance on a recurring billing date. Payment for each upcoming month is due on the same calendar day as your initial payment date.